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East African Data Handlers offers several service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss and reflect typical or average turnaround times.
Service Level |
Step 1 - Evaluation |
Step 2 - Recovery |
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Evaluation Report¹
Delivered to You |
Recovered Data²
Delivered to You |
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Standard |
24 - 48 hours |
3 - 5 business days |
Priority |
12 - 24 hours |
2 - 3 business days |
Weekend |
12 - 24 hours |
2 - 3 days |
Emergency |
6 - 12 hours |
24 hours |
On-Site |
12 hours |
24 hours |
¹ Evaluation Report - Engineers analyze your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.
² Recovered Data - After your data is recovered, it's returned on the media of your choice (hard drive, CD, DVD, tape, USB drive).
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